As many of you know, my sister gave birth on January 8, 2010. I’m an auntie now, and I was very excited to get some new customized onesies for my little niece to wear. I went on Etsy, and I thought I found a cute store: WeROnesieful
I ordered two onesies, one for my younger sister and one for me. I also ordered a bib for my dad. The bib was cute, and very appropriate for my dad, it read:
“I burp and fart like my Grandpa Leli”
I received this item, and it was all fine and dandy.
But, when I came to the onesies for my sister and me. That was a different story. I asked for two onesies that read: I get my good looks from my Aunt Tinamarie… and one that said Aunt Liana. Instead, I received the design, If you think I’m cute… you should see my Aunt Tinamarie, and Aunt Liana. Not what I ordered, that’s the whole point of customization, you get what *YOU* want.
I wrote the seller a very nice email asking about getting the correct item, and policies about returning the incorrect items. She wrote back in short that her computer had a virus, and she had to create new designs, and simply chose a similar design.
I am sympathetic to her having a virus and all, but at that point, she no longer had the item I requested and paid for, and that’s what I wrote her very nicely stating that. This is when I experienced the worst customer service in my life, and I have to copy and paste her exact dialogue for you to get the true picture:
“Give me a break, is the phrase THAT much different? You are just being difficult.”
But, wait, there’s more… when I wrote back saying that I’m not being difficult, just asking for what I paid for. Her rude comments continued:
” I am sorry, you would think I sent you something that said “I burp & fart like my Uncle Joey” on a blue onesie. The saying is VERY similar. I really don’t think the baby would mind. Do you see my point?”
Instead of her admitting her error, and just sending the items, she attacked me and was so rude. I never ordered from Etsy before, but this experience is not making me want to go back. I wrote her back, at this point, I don’t want anything from her, just give me my money back, and I’ll do my shopping elsewhere!
OMG! My first experience on Etsy has escalated to a level that I didn’t think it was possible. Realizing that there was no guarantee that she’d send the correct item, since she said she didn’t care, I decided to cut my losses in a sense, and just keep the items to avoid dealing with this woman ever again. This is the last exchange from her, obvious mental instability and I have reported her to Etsy, but I feel I need to share with everyone:
“Again, ask me if I care. You disgust me with how anal you are in life. I gave you something so friggin similar and for you not to be happy repulses me. Get a life. The baby could give two shits about what they are wearing. Do you really think the baby would have cared that the wording was A LITTLE DIFFERENT????? DO YOU???? There are other things to worry in life, like the people in Haiti, then your God damn onesies being a tiny different in the wording. GET A LIFE PLEASE!!!!!!!”
This is a public service announcement: STAY AWAY FROM WeROnesieful!